Benson's Return Policy

We want you to be satisfied with your purchase. Please bring your receipt and the product in resalable condition, and review the timeframes below before returning an item.

RETURN WINDOWS

Category	Window	Conditions
Building materials Hardware & in-store retail	60 days	Returns after 60 days require management approval and a pricing review.
Special orders	30 days	30 days maximum, or the maximum period allowed by the vendor — whichever is shorter. Vendor approval required. A handling charge applies to all special-order returns.
Power equipment	Non-Returnable Non-Refundable	All power equipment sales are final. If defective, it may be repaired and/or managed by the warranty process.

CONDITION REQUIREMENTS

Merchandise must be unused and in resalable condition, in its original packaging where applicable.
Lumber that has been cut, nailed, drawn on, or damaged is not eligible for return.
Vinyl siding, cedar siding, and accessories must be clean — free of dirt and mud — and in resalable condition. Full boxes must be intact.

ITEMS WE CAN NOT ACCEPT FOR RETURN

Kleer trim — once picked up or delivered (scratching in transit).
Composite decking — once picked up or delivered (scratching in transit).
Rail kits — once the packaging has been opened or the carton damaged.
Storm doors — once the packaging has been opened or the carton damaged.
Cement and other masonry bag products — product hardens once left in the field.
Shingles, ice & water shield, and felt paper — if packages are ripped or opened.
Power equipment — all sales are final.

HOW REFUNDS ARE ISSUED

With a receipt: your refund is issued to the original method of payment, as described below.
Without a receipt: a gift card will be issued.
Cash purchases: refunds over $50.00 are issued by check from the main office and mailed within 10 business days. Refunds of $50.00 or less are returned in cash at the register.
Check purchases: cash is refunded once the check has cleared — usually 3 to 5 business days.
Credit and debit card purchases: refunded to the original card once the return is processed at the main office.
Charge account customers: the return is credited to your account.

For yard returns, you will receive a copy of the credit slip. Larger returns are processed at the main office, and the refund follows once processing is complete.

CHECK ACCEPTANCE

We do not accept out-of-state checks.
A $35.00 fee applies to all returned checks.

APPROVALS & EXCEPTIONS

The yard manager may approve exceptions to this policy based on the condition and pricing of the product.
If a significant market price shift has occurred and a return falls outside the 60-day window, a pricing adjustment may be applied so the product can be resold.

Thank you for your business.

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